First orders from new customers
Every new customer's first order must be paid in advance against a pro forma invoice. The order is definitively reserved only once the nursery has received payment.
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GEORGES DELBARD / France
Roses from France
Discover the Georges Delbard rose collection. Contact Nico for professional enquiries.
SALES EASTERN EUROPE
Ordering, delivery and nursery visits
These general arrangements apply to all the nurseries represented by Sales Eastern Europe.
Delivery or collection by agreement
Delivery and collection dates are agreed together. Please call off your order at least 2 weeks before the requested delivery or collection date, preferably 3–4 weeks in advance.
Delayed collection
If plants are not collected on the agreed date and the rescheduled collection date is more than 3 days after the original date, the nursery will arrange delivery. Transport will be charged at the rate quoted by the carrier at that time.
This prevents plants from remaining packed for too long and helps avoid quality problems and subsequent complaints caused by late collection.
Nursery visits are welcome
Please notify us preferably at least 1 week in advance, so that we can prepare and welcome you properly.
Georges Delbard
Delivery and quality follow-up
We do our utmost to prevent errors, but a delivery may occasionally contain incorrect plants, shortages or excess quantities, transport damage, or a quality issue missed during inspection.
Please report any complaint as soon as possible by email, with clear photographs where relevant.
Include your order or delivery reference, the affected plants and quantities, and a short description of the problem.
I will help have your complaint dealt with as quickly as possible. Where feasible, I will visit you to assess and discuss the issue on site.